Frequently Asked Questions
How long does shipping take?
Standard UK orders are typically delivered within 2–5 working days. International orders may take 5–14 working days depending on destination and customs clearance.
How do I track my order?
Once dispatched, you will receive a tracking email with your tracking number and carrier details. If you haven't received it within 24 hours of ordering, check your spam folder or contact us.
What is your returns policy?
We accept returns within 30 days of delivery for unopened products in their original condition. Please contact us before returning any item. Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and estimated delivery times are shown at checkout based on your delivery address.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, and other payment methods shown at checkout.
My order hasn't arrived — what should I do?
If your order hasn't arrived within the expected delivery window, please contact us with your order number and we'll investigate and resolve it as quickly as possible.
How do I contact support?
Use the Contact form on our website or email us directly. We aim to respond within 1 business day.