Terms of service

Last updated: 26 September 2026

These terms apply when you use freemuscle.co.uk (the "site") and when you buy from us. Please read them before you place an order. If you are a consumer, nothing in these terms affects your statutory rights.

1. Who we are

Free Muscle is the trading name of FreeMuscle, a business registered in Andorra. In these terms, "we", "us" and "our" mean FreeMuscle.

  • Address: Av. Fiter i Rossell 23, AD700 Escaldes-Engordany, Andorra.
  • UK operations and dispatch: Scunthorpe, North Lincolnshire, United Kingdom. We send you the full returns address when you contact us about a return.
  • Email: freemuscleuk@gmail.com
  • Support hours: Monday to Friday, 9:00–18:00 UK time. Closed at weekends and on UK public holidays. We aim to reply within one working day.

Our store runs on Shopify. When you buy from us, your contract is with FreeMuscle, not with Shopify.

2. What your contract includes

Your contract with us is made up of:

  • these Terms of Service;
  • our Shipping Policy and our Refund Policy;
  • the description, contents, pack size, strength and price shown on the product page when you place your order, and the terms on our guarantee page.

If a term could have two meanings, the meaning that is more favourable to you applies.

3. Who can buy

You must be 18 or over to buy from us. When you place an order, you confirm that you are 18 or over and that the details you give us are correct.

If we have reason to believe you are under 18, we will cancel your order and refund you in full.

4. Our products

Food supplements and clothing

Our creatine and pre-workout are ordinary food supplements and are labelled as such. Our clothing is ordinary consumer goods. Please read the label before use.

Research compounds

Our research compounds (SARMs and peptides, including those from other brands in our Muscle Market) are supplied for laboratory research use only. They are not for human consumption. They are not medicines and they are not food supplements. They have not been evaluated by the MHRA, EMA or FDA. We do not give dosing or medical advice.

When you order a research compound, you confirm that:

  • you are 18 or over;
  • you are buying it for lawful laboratory research only, and not for human consumption;
  • it is lawful for you to buy and hold it where you are, and to import it into the country where it will be delivered. You must check this before you order.

Products from other brands

Some products on the site are made by other brands. We are the seller of these products, so your contract and your rights are with us.

Product information

We try to show every product accurately. Colours on your screen may differ slightly from the real item. The description, contents, pack size and strength shown on the product page when you order are part of your contract, and the goods you receive must match them.

We may change or stop selling a product at any time, and we may limit how many of a product one customer can buy. This does not change orders we have already confirmed.

5. Placing an order

When you place an order, you are offering to buy the products. The contract between us starts when we email you to confirm your order.

Please check your order and your delivery address before you submit it. If you spot a mistake, email us straight away.

We may decline or cancel an order only for one of these reasons:

  • the product is out of stock or no longer available;
  • there is an obvious error in the price or the description;
  • we cannot lawfully deliver the product to your address;
  • we have reason to believe you are under 18, or that the conditions for research compounds in section 4 are not met;
  • you chose cash on delivery for an address outside Romania and did not pay by card when we asked;
  • we cannot confirm your payment, or we have good reason to suspect fraud.

If we decline or cancel your order, we will tell you by email and refund everything you have paid.

You can also cancel your order yourself, before or after delivery. See section 8.

6. Prices and payment

  • Prices are in pounds sterling (GBP), unless the checkout shows another currency.
  • Our prices include any VAT we must charge. The only other charge at checkout is delivery, which is shown before you pay.
  • UK delivery is free on every order, with no minimum spend. International delivery is charged at a flat rate, shown at checkout before you pay.
  • For deliveries outside the UK, including to the EU, the carrier or the customs authorities may charge you import VAT, customs duties or a clearance fee on delivery. These are not included in our prices or in our delivery charge.
  • We accept major debit and credit cards. Cash on delivery is available only for deliveries to Romania. If checkout offers you cash on delivery for an address outside Romania, please choose card payment instead.
  • If you no longer want a cash-on-delivery order, email us before it arrives; you keep your full right to cancel. If a cash-on-delivery parcel is refused without telling us first, we may not offer you cash on delivery for future orders.
  • If a price changes after you order, you pay the price that was shown when you placed your order.

7. Delivery

Full details are in our Shipping Policy. In short:

  • Orders placed before 2pm UK time, Monday to Friday, are dispatched the same working day. Orders placed after 2pm, at weekends or on UK public holidays are dispatched the next working day.
  • UK delivery is free. It usually takes 2–3 working days after dispatch. Please allow up to 5 working days.
  • International delivery usually takes 5–14 working days after dispatch, depending on the destination and customs clearance.
  • All orders are tracked. We email you a tracking number when your parcel is dispatched.

Delivery times are estimates. Unless we agree a different date with you, we will deliver within 30 days of your order. If we do not, you can give us a further reasonable period to deliver, and cancel for a full refund if we still do not deliver. You can cancel straight away if we refuse to deliver, or if delivery by the agreed date was essential.

Risk. The goods are our responsibility until they are delivered to you, to someone you name, or to a safe place you name. If your parcel is lost or damaged in transit, contact us with your order number, and photos if it is damaged. We will replace the goods or refund you. We deal with the carrier.

Your address. Please check your delivery address at checkout. A parcel delivered to the address you gave us counts as delivered. If you notice a mistake, email us straight away and we will try to correct it or intercept the parcel.

Ownership. The goods become yours once we have received full payment.

Imports. If you order for delivery outside the UK, you must check before you order that the products may lawfully be imported into your country.

8. Cancelling and returns

Full details are in our Refund Policy. In short:

  • Your right to cancel. If you are a consumer in the UK or the EU (or elsewhere in the European Economic Area), you can cancel your order without giving a reason. You have 14 days from the day after you, or someone you name (not the carrier), receive the goods. If your order arrives in several parcels, the 14 days run from the day after the last one arrives. You can also cancel before delivery. To cancel, email a clear statement to freemuscleuk@gmail.com.
  • Sealed products. The right to cancel ends for sealed food supplements and sealed research compounds if you break the seal after delivery, because once unsealed they are not suitable for return for health-protection and hygiene reasons.
  • Sending goods back. Send the goods back within 14 days after telling us you are cancelling. You pay the direct cost of returning them, unless they arrived damaged, faulty or incorrect.
  • Your refund. We refund everything you paid, including standard delivery, within the time limits set out in our Refund Policy. We refund to your original payment method (for cash on delivery, by bank transfer). We do not charge a fee.
  • 30-day returns. We also accept returns of unopened products in their original condition, and of unworn clothing with its tags, within 30 days of delivery.
  • 30-Day Satisfaction Guarantee. If you are not satisfied, contact us within 30 days of delivery for a refund of the product price. You do not need to send the product back. Conditions apply; see our guarantee page.

Our 30-day returns and our 30-Day Satisfaction Guarantee are in addition to your statutory rights. They do not reduce them.

9. Faulty or incorrect goods

By law, the goods we sell must be of satisfactory quality, fit for purpose and as described. If something is faulty, damaged or not what you ordered, email us with your order number, and photos where relevant. We pay the reasonable cost of returning faulty goods.

UK consumers. You can reject faulty goods within 30 days of delivery for a full refund. We pay the refund within 14 days of agreeing that you are entitled to it. After 30 days, you can ask us to repair or replace the goods. If that is not possible, or does not fix the problem, you can have a price reduction or reject the goods. A fault that appears within 6 months of delivery is presumed to have been there at delivery, unless we prove otherwise.

EU and EEA consumers. We are responsible for faults that appear within 2 years of delivery, or longer where your national law says so. You can ask for a free repair or replacement. If that is not possible or does not work, you can have a price reduction or end the contract for a refund. A fault that appears within 1 year of delivery (2 years where your national law says so) is presumed to have been there at delivery.

10. Your account

If you create an account, keep your login details secure and do not share them. Tell us straight away if you think someone else has used your account. Please keep your details up to date.

11. Using the site

You may use the site only for lawful purposes. You must not:

  • break any law, or anyone else's rights, through the site;
  • give false information or pretend to be someone else;
  • send spam, viruses or other harmful code;
  • scrape or copy the site, or collect other people's personal information from it;
  • try to get around the site's security or interfere with how it works;
  • harass or abuse our staff or anyone else.

If you seriously or repeatedly break these rules, we may suspend or close your account. Orders you have already paid for will still be delivered, or refunded in full.

12. Intellectual property

The text, images, logos, designs and other content on the site belong to us or to other rights holders. The Free Muscle name and logo are ours. Other brands' names and logos belong to their owners. You may view the site and print pages for your own personal use. You must not copy, republish or use our content commercially without our written permission.

13. Reviews and feedback

If you send us a review, comment or suggestion, you give us a free, non-exclusive, worldwide licence to use, publish and adapt it. Your content must be honest and your own, and must not be unlawful, offensive or misleading. If you received anything in return for a review, you must say so. We may remove content that breaks these rules.

14. Other websites and tools

The site may link to other websites, or offer tools provided by other companies. We do not control them and we are not responsible for their content. Their own terms and privacy policies apply.

15. Privacy

Our Privacy Policy explains how we use your personal information. Shopify, which hosts our store, also processes some personal information. See the Shopify Consumer Privacy Policy.

16. Our responsibility to you

If we break these terms, or fail to use reasonable care and skill, we are responsible for loss or damage you suffer that is a foreseeable result. Loss or damage is foreseeable if it is obvious that it will happen, or if we both knew it might happen when the contract was made.

We do not exclude or limit our liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • breach of your statutory rights as a consumer, including your right to goods that are of satisfactory quality, fit for purpose and as described;
  • defective products, under product-liability law;
  • anything else the law does not allow us to exclude or limit.

Subject to the list above, we are not responsible for business losses, such as loss of profit or loss of business. We are also not responsible for loss or harm caused by using a research compound in a way these terms and the label prohibit, such as human consumption.

17. Changes to these terms

We may update these terms, for example to reflect a change in the law or in how we run our store. Changes apply only to orders placed after the updated terms are published. The terms that apply to your order are the ones on the site when you placed it. The date at the top shows when these terms last changed.

18. Other legal points

  • Transfer. We may transfer our rights and obligations under these terms to another organisation, but only if this does not reduce your rights. We will tell you if this happens.
  • If part of these terms is invalid. If a court decides that part of these terms is invalid, the rest stays in force.
  • Delays in enforcing. If we do not enforce a term straight away, we can still enforce it later.

19. Governing law and courts

These terms are governed by the law of England and Wales. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live.

You can bring legal proceedings in the courts of the country where you live or, in the UK, the part of the UK where you live (England and Wales, Scotland or Northern Ireland). We can bring proceedings against you only in those courts.

20. Complaints and contact

If you have a question or a complaint, email us at freemuscleuk@gmail.com with your order number, or write to us at FreeMuscle, Av. Fiter i Rossell 23, AD700 Escaldes-Engordany, Andorra. We aim to reply within one working day, and to resolve complaints as quickly as we can.